Refund policy
Return & Refund Policy
At Glaebloom, we offer a 14-day return policy. This means you may request a return within 14 days after receiving your item.
To be eligible for a return, the item must be unused, undamaged, in the same condition as received, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at mbmkevin1988@gmail.com.
The return address will be provided after your return request is approved.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at mbmkevin1988@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and help make it right.
Non-Returnable Items
Because our glass flowers are handmade, some items cannot be returned unless they arrive damaged or incorrect. This includes:
- Custom or personalized items
- Custom colors or custom flower arrangements
- Made-to-order products
- Sale items
- Gift cards
- Items damaged after delivery due to improper handling
Small handmade variations in color, shape, size, or details are normal and are not considered defects.
Return Shipping
For returns due to change of mind, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
If the return is due to our mistake, such as a damaged, defective, or incorrect item, we will help provide a suitable solution.
Exchanges
The fastest way to get a different item is to return the eligible item first and place a new order after your return is accepted.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason. The item must be unused, undamaged, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at mbmkevin1988@gmail.com.